Question 1

Kyc

Accepted Answer

Verify your kyc from kyc link from your own account

Question 2

How does digital options & binary contract trading work on BINFREX?

Accepted Answer

Trading on BINFREX allows you to predict whether the price of an asset (Forex, Crypto, Commodities, Stocks, or OTC) will be Higher (Call / Green) or Lower (Put / Red) than the strike price at the designated expiry time. If your forecast is correct when the countdown timer ends, you receive your initial investment plus a guaranteed payout (up to 95%+ profit). If incorrect, only the allocated trade amount is lost.

Question 3

What is the minimum and maximum trade amount per single order?

Accepted Answer

The minimum trade amount on BINFREX is $1 USD (or local currency equivalent: e.g. 100 BDT, 80 INR, 5 BRL). The maximum trade limit is standardly capped at $3,000 USD (or equivalent in local currencies) per single order to ensure risk management and optimal platform liquidity. VIP traders can execute multiple simultaneous trades.

Question 4

What are OTC (Over-The-Counter) markets and can I trade on weekends?

Accepted Answer

Yes! OTC (Over-The-Counter) markets operate 24 hours a day, 7 days a week, including weekends and public holidays when traditional exchanges are closed. OTC quotes are aggregated continuously from global liquidity providers, offering continuous trading opportunities on major Forex currency pairs, Cryptocurrencies, and Commodities 365 days a year.

Question 5

What trade expiration durations and timeframes are available?

Accepted Answer

BINFREX offers ultra-flexible expiration windows ranging from Turbo scalping options (5 seconds, 15 seconds, 30 seconds, 60 seconds) up to short and medium-term contracts (2 minutes, 5 minutes, 15 minutes, 30 minutes, 1 hour, and end-of-day). You can choose any duration that fits your strategy on the trade panel.

Question 6

Can I cancel or sell back an active trade before expiration?

Accepted Answer

For contracts longer than 1 minute, BINFREX provides an Early Close / Sell feature during the first portion of the trade duration. If the market shifts, you can sell your open contract early to lock in partial profits or preserve a percentage of your initial stake before the countdown completes.

Question 7

How do I deposit funds into my BINFREX account?

Accepted Answer

Navigate to the 'Deposit' section from your dashboard or top navigation bar. Choose your preferred payment method: Local Mobile Banking (bKash, Nagad, Rocket, UPI, Paytm, JazzCash, Pix), Bank Cards (Visa, Mastercard), or Cryptocurrencies (USDT TRC20/BEP20/Polygon, Bitcoin, Ethereum, LTC, Binance Pay). Enter the amount, follow the simple instructions, and funds will credit instantly.

Question 8

How long do withdrawals take and are there any commission fees?

Accepted Answer

BINFREX charges 0% commission on deposits and standard withdrawals. Most withdrawal requests are processed automatically within 15 minutes to 2 hours. Depending on your chosen payment rail (Crypto vs Local Bank transfer), final settlement typically completes within 1 to 24 hours maximum. VIP tier accounts enjoy guaranteed express 15-minute priority withdrawals.

Question 9

What is the minimum amount required for deposit and withdrawal?

Accepted Answer

The minimum deposit on BINFREX is $10 USD (or equivalent in your local currency: ~1,000 BDT / 800 INR / 50 BRL). The minimum withdrawal amount is $10 USD (or equivalent). Crypto withdrawals (like USDT TRC20) also start from as low as $10 with low network gas fees.

Question 10

How many blockchain confirmations are required for crypto deposits (USDT, BTC, ETH)?

Accepted Answer

Crypto deposits are credited automatically once the required blockchain confirmations are met: USDT (TRC20: 1-3 confirmations, ~1 minute; BEP20: 15 confirmations, ~30 seconds; Polygon: 60 confirmations, ~2 minutes), Bitcoin (1 confirmation, ~10-20 minutes). Always verify the receiving network matches your wallet network.

Question 11

How does BINFREX P2P Escrow protect buyers and sellers?

Accepted Answer

When a P2P order is initiated, the seller's crypto or balance is automatically locked in BINFREX's secure Escrow vault. The buyer transfers payment directly to the seller via local mobile bank or bank wire. Only after the seller confirms receipt of funds are the escrowed assets released to the buyer. If a dispute occurs, 24/7 moderators verify bank receipts and release the funds safely.

Question 12

How can I become a verified P2P Merchant and post advertisements?

Accepted Answer

To apply for Merchant status, complete Level 2 KYC verification, maintain a minimum of 20 completed trades with a 90%+ completion rate, and hold a security deposit in your wallet. Once approved, you can create custom Buy/Sell ads with your preferred pricing margins and local payment channels (bKash, Nagad, UPI, IMPS, Pix, etc.).

Question 13

What should I do if a buyer doesn't pay or a seller doesn't release funds?

Accepted Answer

Never cancel an order if you have already sent payment. If the payment window expires or the counterparty becomes unresponsive, click the 'Appeal' button. Upload your payment screenshot or official bank statement with transaction ID. Our dedicated 24/7 P2P Arbitration Team will investigate and release the escrowed assets promptly.

Question 14

What are the BINFREX VIP Status tiers and what exclusive benefits do they offer?

Accepted Answer

BINFREX features 4 progressive tiers: Standard (Starter), Gold, Platinum, and VIP Elite. VIP members enjoy higher contract payout rates (up to +6% bonus on every winning trade), instant 15-minute priority withdrawal queues, a dedicated personal trading manager, monthly cashback on turnover, and private trading tournament invitations.

Question 15

How do I qualify and upgrade my account to VIP status?

Accepted Answer

VIP status is activated automatically once your cumulative deposits reach $1,000 USD (or equivalent) in a single deposit or across multiple transactions, or when your monthly trading volume exceeds $10,000 USD. VIP privileges activate immediately across your entire dashboard without any manual application required.

Question 16

How do deposit match bonuses and promo codes work?

Accepted Answer

When making a deposit, enter an active promo code (e.g., WELCOME100, BONUS50) to receive up to 100% extra trading funds credited to your balance. Bonus funds allow you to open larger trade positions and generate more real profits. All profits generated using bonus money are 100% withdrawable once turnover requirements are satisfied.

Question 17

What are Risk-Free Trades and how can I use them?

Accepted Answer

A Risk-Free Trade allows you to open a position without risking your own capital. If your prediction is correct, the full profit is added to your real balance. If your prediction is wrong, the entire trade amount is refunded back to your account balance. You can earn Risk-Free promo vouchers through achievements, VIP level rewards, and tournaments.

Question 18

How do I enable Two-Factor Authentication (2FA) for my account?

Accepted Answer

Go to Account Settings > Security > Two-Factor Authentication. Download Google Authenticator or Authy on your mobile device, scan the displayed QR code or enter the secret setup key, and enter the 6-digit confirmation code. 2FA protects your logins, password resets, and withdrawal authorizations against unauthorized access.

Question 19

I forgot my password. How do I regain access to my account?

Accepted Answer

Click 'Forgot Password?' on the login screen. Enter your registered email address, and an instant reset link will be sent to your inbox. Click the link within 15 minutes to set a new strong password. For additional security, withdrawals are temporarily held for 24 hours following a password reset.

Question 20

Are client funds safe, encrypted, and kept in segregated bank accounts?

Accepted Answer

Yes. BINFREX adheres to strict financial security protocols. 100% of client funds are kept in segregated Tier-1 cold storage vaults and institutional bank accounts, completely separate from operational capital. Platform communication is protected by AES-256 SSL encryption with continuous real-time DDoS protection.

Question 21

What documents are required to complete KYC identity verification?

Accepted Answer

For Tier 1 (Identity): A clear, color photo of your valid Government-issued ID card (National ID, Passport, or Driving License) and a live selfie. For Tier 2 (Address, required for high volume limits): A utility bill, bank statement, or tax certificate issued within the last 90 days clearly showing your full legal name and residential address.

Question 22

How long does KYC verification approval take?

Accepted Answer

Our AI-powered identity recognition system verifies most documents automatically in less than 5 to 15 minutes. In cases where manual review is required by our compliance team, approval typically completes within 1 to 12 hours. You will receive an immediate notification via email and dashboard alert upon status update.

Question 23

How do I participate in trading tournaments and what are the prizes?

Accepted Answer

Visit the 'Tournaments' page from the main menu, select an upcoming or live tournament (Free Daily Sprint, Weekend Championship, or VIP Grand Prix), and click 'Join'. Each participant receives a dedicated contest balance. Traders who achieve the highest profit turnover rank on the live leaderboard and win real withdrawable cash prizes from pools exceeding $50,000+ USD.

Question 24

What happens if I lose my tournament balance? Can I rebuy?

Accepted Answer

Yes! In most championship tournaments, if your contest balance drops below the initial starting amount, you can perform a 'Rebuy' to top up your tournament account back to the starting stack and continue climbing the leaderboard rankings before the contest ends.

Question 25

How does the BINFREX Partner & Affiliate Program calculate commissions?

Accepted Answer

Partners earn up to 80% Revenue Share (RevShare) or up to 5% Turnover volume share on all trading activities generated by referred clients for a lifetime. Commissions are calculated in real-time, updated every hour on your affiliate dashboard, and paid out weekly with zero minimum withdrawal hurdles.

Question 26

Where do I get my referral link, banners, and marketing promo materials?

Accepted Answer

Log into your Partner Dashboard. In the 'Promo Tools' section, you will find customized referral tracking links, multi-language landing pages, high-converting GIF/HTML5 banners, social media post templates, and Sub-Affiliate links to recruit other webmasters.

Question 27

How do I download the official Android APK and install the iOS Web App?

Accepted Answer

For Android: Click 'Download APK' on the BINFREX homepage or mobile banner to download the high-speed APK directly to your phone. Enable 'Install from unknown sources' if prompted. For iOS / iPhone: Open Safari, visit BINFREX, tap the 'Share' icon at the bottom of the screen, and select 'Add to Home Screen' for a full-screen native Web App experience.

Question 28

Which technical indicators and chart analysis tools are built into the platform?

Accepted Answer

BINFREX includes over 25+ professional indicators: RSI, MACD, Bollinger Bands, Moving Averages (SMA/EMA), Stochastic Oscillator, Alligator, ATR, Supertrend, and Parabolic SAR. You also have full access to drawing tools (Trend lines, Horizontal lines, Fibonacci Retracements) and Japanese Candlestick / Heikin-Ashi / Area chart views.

Question 29

How does the $10,000 Free Practice Demo Account work and can I refill it?

Accepted Answer

Every registered user receives an unlimited $10,000 USD virtual demo account to test trading strategies risk-free on real-time market prices. If your demo balance runs low, simply click the 'Reload' icon next to your balance dropdown to immediately restore the full $10,000 balance as many times as you like.

FAQ & Help Center

Frequently Asked Questions

Still require assistance?

FAQ & Help Center

Frequently Asked Questions

Still require assistance?