Operating protocol governing the Peer-to-Peer dispute reporting mechanism, mandatory evidence standards, 24/7 arbitrator verdicts, and the automatic penalty schedule levied against non-compliant merchants.
Binfrex provides a direct, decentralized Local-to-Local Peer-to-Peer (P2P) Escrow Marketplace enabling verified traders to exchange domestic fiat currencies (e.g. UPI, IMPS, Pix, Bkash, Nagad, SEPA, PromptPay, local bank wire) for digital assets (USDT, BTC, ETH, LTC, SOL) with 0% platform commission. Whenever an order is initiated, seller cryptocurrency is locked immediately into our automated Smart Escrow Vault until full fiat payment is confirmed.
When a trade encounter delay, non-payment, or breach of terms, the user files an official report through our 5-stage resolution engine:
Arbitrators render irreversible verdicts based strictly on documentary veracity and banking records:
All Certified P2P Merchants must maintain a Merchant Security Deposit Bond (500 USDT to 5,000 USDT) locked in the platform reserve vault as guarantee collateral:
When a merchant is found liable for unjustified delays, surcharge demands, or non-release, the penalty fee is automatically debited from the merchant's security deposit and credited directly into the aggrieved buyer's wallet as financial compensation. Penalized merchants must replenish their bond within 24 hours to resume trading.
| Violation Category | Merchant Fine Amount | Platform Disciplinary Action |
|---|---|---|
| Unjustified Slow Release (> 15 mins post-verified payment) | 10 USDT – 50 USDT (Credited to Buyer) | Formal Warning & -5 Reputation Points |
| Unreasonable Offline / Order Abandonment (> 30 mins) | 25 USDT (Credited to Buyer) | 24-Hour P2P Advertisement Delisting |
| Third-Party Account Usage (Name Mismatch on Bank Transfer) | 100 USDT – 250 USDT Fine | 7-Day Merchant Suspension & KYC Review |
| Overcharging / Surcharge Demand (Extra Commission Fee) | 200% of Overcharge + 50 USDT | Instant Refund to Buyer & Ad Suspension |
| Soliciting Off-Platform Communication or Payment | 200 USDT Fine | Certified Merchant Badge Revocation |
| Malicious / Fraudulent Appeal (Falsified Bank Receipts) | 100% Forfeiture of Bond (Up to 5,000 USDT) | Permanent Account Ban & Police STR Filing |
Non-merchant buyers are strictly bound by platform integrity standards:
180-Day Encrypted Archive: All P2P chat messages, payment receipts, arbitrator verdict logs, and merchant penalty records are retained in encrypted compliance archives for 180 days post-resolution.
Automated 3-Month Inactivity Purge: Accounts with 3 consecutive months (90 calendar days) of continuous dormancy (zero logins, zero trades, zero funding) are automatically decommissioned and active profile data permanently purged from operational databases.
p2p-disputes@binfrex.com
Official Evidence & Fine Review Inquiries
support@binfrex.com
Real-Time Chat & Trade Intervention
Binforex Solution Lab • 10 Marina Blvd, Singapore 018983 • Active Enforcement v1.0
SEAL: SHA256-P2P2026-DISPUTE-FINES-ENFORCED-BINX
Related Platform Charters & Legal Annexes